Pain Relief & Pain Management in Waterloo — The Boardwalk Pharmacy
Pain Relief & Pain Management in Waterloo
From an acute injury to chronic joint pain, The Boardwalk Pharmacy helps you find the right pain relief approach — over-the-counter recommendations, compounded topical creams, prescription support, and the right at-home tools. Our pharmacists are happy to spend the time helping you find what works.
Pain solutions we offer
Free pharmacist consultation to help you choose between acetaminophen, NSAIDs (ibuprofen, naproxen), topicals (Voltaren, A535), and combination approaches — based on your other medications, conditions, and the type of pain you're managing.
Custom topical creams combining anti-inflammatories (diclofenac, ketoprofen), local anesthetics (lidocaine), and muscle relaxants — delivering relief right at the site of pain with fewer systemic side effects.
Knee braces, wrist supports, lumbar belts, ankle wraps, and post-surgical support. We can also order custom-fitted compression and orthopedic supports.
TENS (transcutaneous electrical nerve stimulation) machines for chronic back/joint pain, microwaveable heat pads, and ice/heat alternating wraps for recovery.
Prescription pain medications & safety
If you've been prescribed an opioid (Percocet, oxycodone, hydromorphone, tramadol, codeine combinations), our pharmacists will walk you through safe use: how to take it, how to recognize side effects, how to taper off safely when the time comes, and how to store it securely at home.
We also dispense Naloxone (Narcan) kits — free in Ontario — for anyone on opioids or anyone who lives with someone who is. No prescription needed. Brief 10-minute training on how to recognize and respond to an overdose is included.
When to come talk to us
- New pain you're not sure how to treat (recent injury, post-surgery, persistent ache)
- An OTC pain reliever isn't working anymore
- You're worried about combining a pain medication with something else you take
- You want to try a topical approach instead of pills
- You want a Naloxone kit for yourself or a family member
- You're tapering off a long-term opioid and want pharmacist support
Frequently asked
Acetaminophen vs ibuprofen — which should I use?
It depends on what you're treating and what other conditions you have. Acetaminophen (Tylenol) is generally safer for the stomach and kidneys but doesn't reduce inflammation. Ibuprofen (Advil, Motrin) and naproxen (Aleve) reduce inflammation but can irritate the stomach and aren't safe with some heart, kidney, or blood-thinner conditions. Talk to one of our pharmacists with your full medication list and we'll help you pick.
How do compounded pain creams compare to oral pain medications?
Topical compounded creams deliver active ingredients directly to the site of pain — your knee, shoulder, lower back — so you can use a much lower dose than an oral pill would require. That means significantly fewer side effects (less stomach upset, no liver/kidney concerns, no drowsiness). They work well for localized pain. Oral medications are still better for widespread or systemic pain.
Is Naloxone really free?
Yes — through the Ontario Naloxone Program, anyone can receive a free Naloxone kit at most pharmacies, no prescription needed, with no insurance involvement. The kit includes Naloxone nasal spray or injectable Naloxone, latex gloves, a face shield, and a quick training guide. We'll walk you through how to use it in about 10 minutes.
I'm post-surgery and on Percocet — what should I be watching for?
Key things to monitor: constipation (very common — start a stool softener proactively), drowsiness (don't drive), nausea, and overall mood. Take the lowest effective dose for the shortest time needed. Talk to your prescriber about transitioning to non-opioids (acetaminophen + ibuprofen combination is surprisingly effective) once acute pain subsides. We're happy to be your reference point through the recovery.
Do TENS units actually work for chronic pain?
For many people with chronic lower-back, neck, or joint pain, yes — TENS provides drug-free relief by interrupting pain signals to the brain. It's not a cure, but it can reduce reliance on pain medications. We can show you the basics in-store and help you choose between a basic unit and a more advanced model with multiple modes.
Have a question?
Talk to one of our pharmacists — free, no appointment needed. We’re here Monday through Saturday.