Long-Term Care Pharmacy Services in Waterloo — The Boardwalk Pharmacy
Long-Term Care Pharmacy Services in Waterloo
The Boardwalk Pharmacy partners with retirement homes, nursing homes, group homes, and supportive housing facilities across Waterloo and Kitchener to provide reliable, compliance-focused pharmacy services. We handle the medication management so staff can focus on care.
What we offer LTC facilities
- Blister packaging & compliance packs — weekly or monthly bubble packs organized by day and time of day, reducing missed doses and medication errors.
- MAR sheet preparation — Medication Administration Records prepared monthly, matched to each resident's current orders.
- Direct delivery — daily or scheduled delivery to your facility, with documented chain-of-custody handoff to nursing staff.
- 24/7 phone line — our auto-attendant takes urgent refill or clarification calls overnight, with our team responding first thing in the morning.
- Resident medication reviews — annual or quarterly MedsCheck reviews for each resident, identifying potential drug interactions, redundant therapy, and deprescribing opportunities.
- OPDP / ODB direct billing — full ODB billing handled at our end, so your business office isn't chasing claim submissions.
- Resident admission & discharge support — we coordinate medication reconciliation for new admissions and transitions home.
- Staff training resources — medication safety in-services, opioid handling protocols, and emergency procedures.
Why facilities partner with us
Independent pharmacies like ours offer a different kind of LTC relationship than the big-box chains: direct access to the pharmacist who knows your residents, not a call-center. When something urgent happens — a med error, a missed dose, a STAT order from the doctor — you're talking to someone who can act, not someone reading from a script. We're small enough to be responsive, but established enough to handle multi-facility contracts.
Compliance and accreditation
We operate under full Ontario College of Pharmacists accreditation, with documented procedures for narcotics control, cold-chain medication handling, expired-drug returns, and infection-prevention. Our workflows align with Ministry of Long-Term Care requirements, and we'll work with your DOC and consultant pharmacist on whatever compliance reporting you need.
Frequently asked
How does the transition work if we're switching from another pharmacy?
We've done this many times. Typical timeline: introductory meeting with your administrator and DOC, transition planning over 2–3 weeks (resident profile transfer, packaging changeover, billing setup), then a coordinated go-live where we run parallel for the first week to ensure nothing gets missed. We handle the prior pharmacy notification and OCP-required paperwork on our side.
Do you provide MAR sheets and eMAR-compatible exports?
Yes — we prepare monthly printed MAR sheets matched to each resident's active orders. For facilities using electronic MAR systems (PointClickCare, MED e-care, Yardi, etc.), we can format exports that match your system's import requirements.
What's your turnaround time for new orders?
Standard new orders received during business hours are typically delivered same-day or next-day depending on time. STAT orders (urgent clinical need) are dispensed and delivered within 2–4 hours during business hours. Our 24/7 phone line ensures overnight orders are captured and processed first thing the next morning.
Can you handle group homes & supportive housing, not just nursing homes?
Yes — we work with developmental services group homes, mental health supportive housing, and assisted-living retirement settings. We adapt the packaging and documentation to fit your specific staffing model and resident profile (e.g., simpler "single-pouch" packs for residents who self-medicate vs. fully nurse-administered facilities).
Do you handle controlled drugs and narcotics for LTC?
Yes — full Health Canada narcotic control with documented dispensing, sealed delivery, and witness signature handoff per OCP requirements. We provide a 24/7 backup line for urgent narcotic needs and coordinate with your DOC on monthly inventory counts.
Have a question?
Talk to one of our pharmacists — free, no appointment needed. We’re here Monday through Saturday.