After-Hours Pharmacy — Call Us 24/7
After-Hours Pharmacy in Waterloo — Call Us 24/7
Need a prescription refilled at midnight? Have a question for the pharmacist after we've closed? You're not stuck waiting until morning. The Boardwalk Pharmacy's 24/7 phone line at 519-578-3000 is answered any hour, any day.
Quick context: our physical pharmacy at 430 The Boardwalk in Waterloo is open Monday to Thursday 9 AM–7 PM and Friday to Saturday 9 AM–4 PM. Outside those hours, our automated attendant takes your call, captures your request, and queues it for our team to action first thing the next morning. No voicemail dead-ends, no "call back tomorrow" — your request is recorded and acknowledged the moment you call.
What our 24/7 line can do
Have your Rx number ready and our auto-attendant will queue your refill for our team to fill that day (or the next morning, if you call overnight). No waiting on hold, no callback needed unless we have a question.
Leave a message for our pharmacist about a medication question, side effect, dosing clarification, or anything else. We review every overnight message at the start of the day and call back if needed.
Pickup timing, delivery zones, hours, what we stock, insurance billing questions — anything you'd normally call about during business hours. Get answers any hour.
How it works
- You call 519-578-3000 — same number you use during business hours.
- If we're open (Mon–Thu 9–7, Fri–Sat 9–4), one of our team members picks up.
- If we're closed, our auto-attendant answers, walks you through a short menu (refill, message, or general question), and captures the details.
- Our team picks it up at opening the next morning, processes refills, returns calls where needed, and replies to messages.
Why we built this
Most community pharmacies in Kitchener-Waterloo go dark at closing — your only options are 24-hour chain pharmacies (typically a drive away) or waiting until morning. We don't think you should have to choose between local, personal pharmacy care and being able to reach someone when it actually matters. The 24/7 line is how we close that gap.
Looking for a pharmacy open 24 hours in Kitchener-Waterloo?
Here's the honest picture: most pharmacies in Kitchener-Waterloo — including the big chains — close in the evening, and true 24-hour pharmacy counters are rare and change frequently. Before driving anywhere late at night, call ahead and confirm a pharmacist is actually on duty.
What you can do right now, any hour:
- Routine refill or pharmacy question: call our 24/7 line at 519-578-3000 — your request is captured immediately and actioned when we open.
- Health advice tonight: call Health811 (dial 8-1-1) to speak with a registered nurse — free, 24/7, anywhere in Ontario.
- Possible poisoning or medication overdose: call the Ontario Poison Centre at 1-800-268-9017, 24/7.
- Medical emergency: call 9-1-1 or go to the nearest emergency department (Grand River Hospital or St. Mary's General Hospital in Kitchener).
Many medication needs that feel urgent at midnight — a missed dose, a refill that ran out, a question about side effects — can be safely handled first thing in the morning. Leave it on our line and it's first in the queue when we open.
Frequently asked
Is the pharmacy actually open 24/7?
No — the physical pharmacy is open Monday to Thursday 9 AM–7 PM and Friday to Saturday 9 AM–4 PM. The phone line is what's 24/7. Outside business hours, our auto-attendant captures your request and our team processes it the next morning.
Is there a 24-hour pharmacy in Kitchener-Waterloo?
True 24-hour pharmacy counters in Kitchener-Waterloo are rare and locations change — always call ahead before driving at night. For routine needs, our 24/7 phone line at 519-578-3000 captures refills and messages immediately. For urgent health advice call Health811 (8-1-1); for emergencies call 9-1-1.
Can I get a prescription filled overnight?
If it's a routine refill, leave the details on the line and we'll have it ready by mid-morning. For genuine emergencies (running out of an essential medication, urgent need), we recommend calling and also locating the nearest 24-hour pharmacy in the meantime. Our auto-attendant will give you that information when you call.
Will I get a real person?
During business hours, yes. After hours, the auto-attendant takes your information so we can act on it as soon as the pharmacy opens. If your message indicates urgency, our team prioritizes those callbacks first thing in the morning.
Does this cost extra?
No. The 24/7 line is included in our standard service — no extra fees, no premium tier. It's just how we operate.
Have a question?
Talk to one of our pharmacists — free, no appointment needed. We’re here Monday through Saturday.