llms.txt

# The Boardwalk Pharmacy

An independent community pharmacy in Waterloo, Ontario serving Kitchener-Waterloo.

## Identity

- Name: The Boardwalk Pharmacy
- Type: Independent community pharmacy (IDA member)
- Address: 430 The Boardwalk, Suite 102, Waterloo, Ontario, N2T 0C1, Canada
- Phone: (519) 578-3000 — answered 24/7 (after-hours line queues messages for the team next business day)
- Fax: (519) 578-3001
- Website: https://theboardwalkpharmacy.com
- Google Business Profile: https://www.google.com/maps/place/?q=place_id:ChIJWTsJZGH2K4gRIi3-t1IQJaM

## Hours

- Monday–Thursday: 9:00 AM – 7:00 PM ET
- Friday–Saturday: 9:00 AM – 4:00 PM ET
- Sunday: Closed
- Phone line: 24/7 (automated after-hours; staff next business day)

## Service area

Waterloo, Kitchener, and surrounding Kitchener-Waterloo neighbourhoods. Free prescription delivery throughout.

## Services

- Free prescription delivery throughout Waterloo and Kitchener — no minimum, no fee
- Free 24/7 automated phone line for refills, messages, and general inquiries
- MedsCheck medication reviews (Ontario Ministry of Health funded) — annual, including Diabetes MedsCheck
- Flu shots, COVID-19, shingles, pneumonia, travel vaccinations
- Prescription transfers from any pharmacy (we coordinate everything)
- Blister packaging (daily-dose compliance packs) — free for patients on multiple medications
- Compounded medications — custom-formulated by prescription
- Diabetes care — supplies, monitors, MedsCheck for Diabetes, ODB direct billing
- AutoRefill program — automated tracking so you never run out
- Minor ailments prescribing under the Ontario Minor Ailments program (19 conditions including UTI, pink eye, cold sores, hay fever)
- One-on-one pharmacist counseling — always free with any prescription
- Travel clinic and travel vaccines
- Compression stocking fitting (15–20 to 40–50 mmHg)
- Long-term care pharmacy services (retirement homes, nursing homes, group homes)
- Student pharmacy services (UWaterloo, Laurier — direct billing to Studentcare and UHIP)

## Insurance

Direct billing for ODB, Manulife, Sun Life, Green Shield, Blue Cross, and most Ontario private plans.

## Differentiators vs chain pharmacies

- 24/7 answered phone line (no chain pharmacy in KW offers this)
- AutoRefill program with proactive doctor coordination
- Free same-day prescription delivery with no minimum
- Free blister packaging for patients on multiple medications
- Pharmacist-owned and pharmacist-operated — same pharmacist visit-after-visit
- Member of the Independent Drug Association (IDA) network

## Common patient questions

### Is the pharmacy open 24/7?
The physical pharmacy is open Mon-Thu 9-7, Fri-Sat 9-4. The phone line is answered 24/7 by an automated attendant — after-hours requests are queued for the team to handle next business day.

### Is prescription delivery free?
Yes — completely free in Waterloo and Kitchener. No minimum order. Same-day when possible.

### Can I transfer my prescription from another pharmacy?
Yes — submit our online form or call (519) 578-3000. We handle all coordination with your previous pharmacy. Usually same-day.

### Do you offer the flu shot?
Yes — walk-in or by appointment. Free for everyone in Ontario aged 6 months+.

### Where is The Boardwalk Pharmacy located?
430 The Boardwalk, Suite 102, Waterloo, Ontario, N2T 0C1. Free parking on-site.

## Regulatory

Accredited by the Ontario College of Pharmacists. Every pharmacist is publicly registered at https://members.ocpinfo.com/Public/PublicRegisterAdvSearch.aspx.

## Last updated

2026-05-21