News & Notes / prescription transfer

Not all pharmacies are the same. If you've been filling your prescriptions at a large chain and feel like something is missing — personalized service, short wait times, a pharmacist who actually knows you — you're not alone.

1. You're Waiting 20+ Minutes for Every Refill

At busy chain pharmacies, long wait times are the norm. Independent pharmacies like The Boardwalk Pharmacy typically have shorter wait times because we serve a more focused patient base.

2. Your Pharmacist Doesn't Know Who You Are

If every visit feels like starting from scratch, that's a sign you're not getting the personalized care you deserve. Our pharmacists build real relationships with patients. When you call us, we know your name.

3. You're Managing Multiple Medications and Feeling Overwhelmed

We offer blister packaging, MedSync, and free MedsCheck reviews specifically designed for this situation.

4. You Can't Get to the Pharmacy Easily

The Boardwalk Pharmacy offers free home delivery across Waterloo and Kitchener, so your medications come to you.

5. You Feel Like Just a Number

At an independent pharmacy, you're a patient, not a customer number.

How to Switch Pharmacies in Waterloo

Switching to The Boardwalk Pharmacy is free and takes about two minutes. Call us at (519) 578-3000 and we'll transfer all your prescriptions on your behalf.

Switching pharmacies can feel overwhelming, but transferring your prescription in Kitchener-Waterloo is actually a simple process. Whether you're moving to the area, looking for better service, or just want a pharmacy closer to home, here's everything you need to know about making the switch.

Why Transfer Your Prescription?

There are many reasons people in the Kitchener-Waterloo region choose to transfer their prescriptions. You might be looking for more personalized care from an independent pharmacy, shorter wait times, convenient blister packaging services, or a pharmacist who takes the time to answer your questions. At The Boardwalk Pharmacy, we see new patients every week who are looking for exactly that kind of attentive, community-focused care.

What You Need to Transfer

Transferring your prescription requires very little effort on your part. All you need is your current prescription number (found on your medication label), the name and address of your current pharmacy, and your personal information including your Ontario health card number. Your new pharmacist handles the rest by contacting your previous pharmacy directly.

How the Process Works

Once you provide your prescription details, your new pharmacy contacts your old one to arrange the transfer. Ontario regulations allow pharmacists to transfer prescriptions directly between pharmacies, so you do not need to visit your doctor for a new prescription. The process typically takes less than 24 hours, and in many cases your medication can be ready the same day.

Transfer Your Prescription Online

At The Boardwalk Pharmacy, we have made transferring your prescription as easy as possible. You can submit a transfer request online through our prescription request form. Simply select "Transfer" from the dropdown, enter your RX number, and we will take care of the rest. You will receive a confirmation once your prescription has been transferred and is ready for pickup.

If you prefer, you can also call us at (519) 578-3000 or visit us in person at 430 The Boardwalk, Suite 102, Waterloo.

Why Choose an Independent Pharmacy in Waterloo?

Independent pharmacies like The Boardwalk Pharmacy offer a level of personal attention that larger chain pharmacies often cannot match. Our pharmacists know your name, understand your medication history, and take the time to ensure you understand your prescriptions. We also offer services like one-on-one pharmacist consultations, blister packaging for complex medication schedules, and free no-contact home delivery in the Kitchener-Waterloo area.

Ready to make the switch? Start your prescription transfer today or contact us with any questions.