News & Notes / community pharmacy

For seniors in Waterloo and Kitchener, the pharmacy is often one of the most frequently visited healthcare touchpoints. That makes the choice of pharmacy genuinely important for your health outcomes.

Personalized Medication Reviews

Seniors often manage multiple chronic conditions and multiple medications simultaneously. Our pharmacists offer free MedsCheck medication reviews specifically designed to catch drug interactions and duplicate therapies before they cause problems.

Blister Packaging for Simpler Medication Management

Our blister packaging service sorts your medications into daily compartments so you always know exactly what to take and when. Combined with MedSync, it means one monthly pickup or delivery.

Free Home Delivery

Our free home delivery service brings your medications to your door across Waterloo and Kitchener. Same-day delivery is available for orders placed before noon.

A Pharmacist Who Knows You

At The Boardwalk Pharmacy, our team builds long-term relationships with our patients. We know your health history, your medications, and your preferences — which means we catch things others might miss.

Vaccinations — Including Shingles and Pneumonia

We administer the Shingrix shingles vaccine (recommended for adults 50+), pneumococcal vaccines, and COVID-19 boosters. Ask us what's recommended for your age and health profile.

Call (519) 578-3000 or visit us at 430 The Boardwalk, Suite 102, Waterloo. Easy parking, wheelchair-accessible entrance.

Not all pharmacies are the same. If you've been filling your prescriptions at a large chain and feel like something is missing — personalized service, short wait times, a pharmacist who actually knows you — you're not alone.

1. You're Waiting 20+ Minutes for Every Refill

At busy chain pharmacies, long wait times are the norm. Independent pharmacies like The Boardwalk Pharmacy typically have shorter wait times because we serve a more focused patient base.

2. Your Pharmacist Doesn't Know Who You Are

If every visit feels like starting from scratch, that's a sign you're not getting the personalized care you deserve. Our pharmacists build real relationships with patients. When you call us, we know your name.

3. You're Managing Multiple Medications and Feeling Overwhelmed

We offer blister packaging, MedSync, and free MedsCheck reviews specifically designed for this situation.

4. You Can't Get to the Pharmacy Easily

The Boardwalk Pharmacy offers free home delivery across Waterloo and Kitchener, so your medications come to you.

5. You Feel Like Just a Number

At an independent pharmacy, you're a patient, not a customer number.

How to Switch Pharmacies in Waterloo

Switching to The Boardwalk Pharmacy is free and takes about two minutes. Call us at (519) 578-3000 and we'll transfer all your prescriptions on your behalf.

When it comes to filling your prescriptions, you have options. Big chain pharmacies are on nearly every corner, but independent pharmacies offer something different. If you live in the Kitchener-Waterloo area, here are five reasons why choosing a local independent pharmacy like The Boardwalk Pharmacy could make a real difference in your health care experience.

1. Personalized Service That Knows Your Name

At a chain pharmacy, you might see a different pharmacist every time you visit. At an independent pharmacy, you build a relationship with your pharmacist over time. They get to know your medications, your health history, and your concerns. This continuity of care means potential drug interactions are caught faster, dosage questions are answered by someone who knows your situation, and you feel comfortable asking the questions that matter to you.

2. Shorter Wait Times

Independent pharmacies typically serve a smaller, more focused patient base. That means less time standing in line and more time getting the care you need. At The Boardwalk Pharmacy, most prescriptions are ready within 15 to 20 minutes. For refills submitted through our online prescription request form, your medication can often be ready for pickup before you arrive.

3. Services You Will Not Find at Every Chain

Independent pharmacies often go above and beyond with specialty services. At The Boardwalk Pharmacy, we offer blister packaging for patients managing multiple medications, free home delivery throughout Kitchener-Waterloo, one-on-one pharmacist consultations you can book online, COVID-19 and flu vaccinations, and medication reviews to ensure your prescriptions are working together effectively.

4. Supporting Your Local Community

When you choose an independent pharmacy, you are supporting a locally owned business that reinvests in the Kitchener-Waterloo community. The Boardwalk Pharmacy is proud to be part of the Boardwalk shopping community in Waterloo, and we are committed to providing accessible, affordable health care to our neighbours. Local businesses create local jobs and contribute to the character and vitality of the communities they serve.

5. Flexibility and Accessibility

Independent pharmacies can adapt quickly to meet patient needs. Need a medication compounded in a specific way? Have a question outside of regular business hours? Looking for a specific over-the-counter product? We work hard to accommodate special requests and find solutions that larger chains may not prioritize. You can browse our product catalogue online or visit us in person to see what we carry.

Visit The Boardwalk Pharmacy

We are located at 430 The Boardwalk, Suite 102, Waterloo, ON. Our doors are open Monday through Thursday from 9 a.m. to 6 p.m., Friday and Saturday from 9 a.m. to 4 p.m., and we are closed on Sundays. Whether you need to transfer a prescription, pick up an over-the-counter product, or simply ask a pharmacist a question, we are here to help.

Have questions? Contact us at (519) 578-3000 or stop by for a visit. We look forward to meeting you.